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Delivery Information

Christmas and New Year Closure

Our telephone lines will close on 18th December at 4pm. until Monday 4th January at 9am. Order cut off dates are as follows:

You can find further information and product support at

Delivery Costs

Blinds and spares have a one off charge of £4.80 to UK, Windows and flashings are charged at £12.00 to all UK postcodes including Northern Ireland and Channel Islands. Delivery charges will apply on all shipments to Europe. For Installations a travel and mileage charge will be added when a postcode is submitted once registered.

Delivery Times

Two day delivery on the indicated blinds are for specific window types and sizes and are subject to stock levels at Velux in Scotland (to avoid disappointment please call to check stock prior to ordering). Electric or solar blinds are 7 - 10 days and all other Velux products will be delivered direct from Velux in Denmark within 5 - 10 working days to the address you have specified.

Delivery days will be Monday - Friday from 8am to 6pm (no allocated time slot given)

Please note deliveries will require a signature and any damage to the packaging needs to be signed for as damaged, no claim can be made from the courier for damages that are signed for as unchecked.

On the day of delivery you can leave a signed note stating TNT please leave the parcel with a neighbour or a secure place (at your risk). To change delivery dates or to track your parcel please contact TNT on 0800 100600 either the day before delivery or on the day, TNT can track it by your postcode and surname.

TNT will make three attempts for delivering and on the third attempt they will leave a card for you to arrange re-delivery, if no contact is made by yourselves then the goods will be returned back to Velux and delivery charges will apply.